You have the right to:
- Be treated as an individual, with courtesy and respect, regardless of your ethnicity, religion or culture beliefs.
- Be seen by a healthcare professional and receive appropriate medical treatment if required.
- For any treatment you may require to be explained clearly to you.
- Comment on the care you receive, if you are not happy you should always speak to someone so that the problem can be out right.
- Make a complaint, if you feel the need to make a complaint please follow the practice complaints procedure outlined in the practice leaflet.
- Access to your medical records. Please see the section headed access to medical records.
- For any information that we hold on you to be treated with confidentiality.
It is your responsibility to:
- Treat the Surgery staff with politeness and courtesy. We adopt a zero tolerance policy.
- Understand that some patient’s may take longer than others, so we ask that you be prepared to wait.
- Listen carefully to the advice on your treatment and medication.
- Do what you can to look after your own health and follow advice on a healthy lifestyle.
- Attend the surgery for any health reviews when requested to do so.
- Ensure that you have sufficient supplies of medication at all times.
- To keep appointments, if you cannot make an appointment please let the surgery know as soon as possible.