Welcome to Trent Vale Medical Practice
We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs.
If you need medical advice or treatment, please ring us on 01782 746898 or, for non-urgent advice or treatment, visit our website and send us your query – our opening hours are 8am - 6pm. If you walk into the practice you must adhere to social distancing; clean your hands and wear a face covering (unless exempt).
Due to coronavirus, how you contact us may be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need.
Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible.
Alternatively, visit the local pharmacy for clinical advice on minor health concerns.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk If you have the NHSApp you can access NHS111 on it. The app is available on iOS and android.
Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them
Attending a face-to-face appointment If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.
After July 19th
Although general COVID restrictions are coming to an end on July 19th there is specific healthcare premises guidance that requires patients still follow social distancing guidelines this includes wearing a mask inside the practice and keeping a 2m distance where possible. You MUST also get a test and isolate if you have any symptoms. For more information please click here.
The NHS is currently vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to complete. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited. In the meantime, you can get information about the COVID-19 Vaccination online at www.nhs.uk/covidvaccination
Our staff are working extremely hard to provide services and care and we would like to thank our patients for your continued support.
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19
About our surgery...
Trent Vale Medical Practice is a long established forward thinking 4 Partner practice. Our premises provide excellent facilities for our patients' who are cared for by a dedicated team of doctors,
Nurse Practitioners, Pharmacist, Practice Nurses and Health Care Assistant. They are supported by our helpful administrative support team incorporating Receptionists, Secretary's and Data Facilitators.
Appointments can be booked ahead and for urgent problems we offer same day appointments.
The building provides access from London Road with limited parking; we have dedicated spaces for disabled patients including an elevated ramp for ease and access.
We strive to provide the best patient experience and consistently achieve a high level of quality in our clinical outcomes.
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(Site updated 04/08/2021)