Face coverings must still be worn inside the surgery
Important information about how covid-19 vaccinations administered outside of the UK are transcribed into your NHS medical record automatically can be found here
There is a very nice explanation about the situation
faced by the whole NHS on the BBC website which
can be viewed here.
Please be kind, we understand that the NHS may not
be able to offer the services at present that you have
come to expect but this does not excuse poor behaviour.
Last week a patient reduced 3 staff members to tears
after a verbal interchange both over the phone and
also at the surgery as the patient came in to continue
The NHS is currently experiencing some of the most
severe pressures in its 70-year history.
GP surgeries across the country are experiencing
significant and growing strain with declining
GP numbers, rising demand, struggles to recruit
and retain staff and knock-on effects for patients.
In addition, GP practices have been at the
forefront of the NHS’ response to the COVID-19
outbreak, delivering vaccine appointments whilst
maintaining non-COVID care for patients throughout.
Further information, including statistics to back
this up can be found here.
Please be reassured that we are doing our utmost
to provide the best quality care we can, whilst adhering
to the more strict social distancing regulations that apply to all health care premises.
Fake Patient Access Emails
We are aware of a number of emails that have been sent falsely claiming to be from Patient Access.
This is not a communication that has been sent by Patient Access – all emails from Patient access will come via an @patientaccess.com email address.
They are looking into the emails, but in the meantime would advise that you never click on links to login via email and visit the site via the address bar of your browser instead.
They also strongly advise setting up your Memorable Word feature, to protect against attacks such as these. We also advise using biometrics (fingerprint ID) if you use the app.
NEW 111 FIRST CAMPAIGN TO HELP PUBLIC GET NHS ADVICE QUICKLY AHEAD OF ‘WINTER LIKE NO OTHER’
The NHS is encouraging the public to use NHS 111 online to get urgent medical advice quickly – in addition to existing services - ahead of what England’s top doctor says will be a ‘winter like no other’.
The NHS ‘Help Us, Help You’ campaign will use TV adverts, social media posts and billboards to promote the online service, which provides advice and support to patients with an urgent but not life-threatening medical issues.
Patients should continue to come forward for care and are still being encouraged to speak to a Pharmacist, GP or call 111 if they need urgent advice.
NHS 111 online can direct patients to urgent treatment centres and walk in clinics, GP surgeries, pharmacies and emergency dental services and, if needed, a call from a healthcare professional.
With more people predicted to suffer from flu this year and hospitals already treating an increased number of Covid-19 patients, NHS 111 online offers an alternative way to get immediate medical advice.
Data from September showed that the NHS was already experiencing record demand for emergency services, with ambulances responding to 76,000 life-threatening incidents and call handlers taking more than one million 999 calls.
The NHS 111 phone service also saw record demand, with a call being taken every seven seconds.
For more information and resources, please visit our dedicated 111 First page https://www.twbstaffsandstoke.org.uk/about-us/our-work/nhs-111-first
Update from University Hospital Ultrasound Department - 27th October 2021
We've been informed that the wait for an urgent ultrasound scan is 14-16 weeks at University Hospital.
We are informed this is due to staff shortages and the backlog caused by the Covid-19 pandemic.
It's only right that we share this with patients so you know what the present wait is.
Clearly, if your problem is more urgent that this wait, the clinicians will make alternative arrangements for your management.
You may wish to write to your MP if you are affected by this as it is outside of our control or influence.
For the postcode ST4 5NX this is done by clicking here
The Stoke-on-Trent weight loss programme has re-started!
This is a 12 week programme which is either online or face to face.
Patients also receive FREE access to community exercise classes along with access to the gym/pool facilities while they are enrolled onto the programme.
To take part you must be 18 or over, have a BMI of over 28 and be a resident of Stoke-on-Trent.
You can self refer by calling the Lifestyle Service Hub on 0800 085 0928 or via their email - email@example.com.
More details can be found here.
Healthy Teen Minds Crisis Tools
A scoping report commissioned by Health Education England identified children and young people’s (CYP) mental health as an area where training can help develop confidence, knowledge, and skills.
Unsure about how you can best help a young person going through a mental health crisis?
Health Education England are delighted to announce with colleagues at Healthy Teen Minds the launch of Mental Health Crisis ‘bitesize’ online resources at https://crisistools.org.uk/register/
The Crisis Tools learning sits on a new publicly open website at www.crisistools.org.uk and presented in video and text format. The four Crisis Tools learning content covers:
- What we need you to know? Outlines key challenges and strategies that individuals need to know before they begin their interaction with a young person in crisis at https://crisistools.org.uk/training/what-you-need-to-know/
- How to start the conversation Features practical tips to help set up for success and build trust when supporting a young person in-person, over the phone or online at https://crisistools.org.uk/training/how-to-start-the-conversation/
- So you want to talk about risk? Explores the risk conversation from a young person’s perspective, including how to get the conversation back on track when things go wrong and practical approaches at https://crisistools.org.uk/training/so-you-want-to-talk-about-risk/
- How to wrap things up. Covers key tips and strategies to help end a conversation in a collaborative way that feels safe for everyone at https://crisistools.org.uk/training/how-to-wrap-things-up/
Who is the resource for?
- Individuals working in other health and care settings such as primary care, urgent and emergency care
- Mental health staff who may encounter young people in a crisis, this will include a multi-disciplinary staff group incl. non-clinical roles
- Students and learners who will work and are working with young people
- Families and carers
Leading up to World Mental Health Day on 7 October 2021, you can also join the Healthy Teen Minds online Crisis Tools celebration event.
How to I get the NHS App to show my vaccine passport?
BT have created a beginners guide to installing and using the NHS app and how to show your vaccine passport. This can help you or help you teach someone you know who is not confident about using a smartphone or apps.
How do I show my vaccine status when going abroad?
There are several ways to show your vaccine status when you are traveling abroad. Please visit gov.uk for more information.
The NHS needs data about the patients it treats in order to plan and deliver its services and to ensure that care and treatment provided is safe and effective. The General Practice Data for Planning and Research data collection will help the NHS to improve health and care services for everyone by collecting patient data that can be used to do this. For example patient data can help the NHS to:
- monitor the long-term safety and effectiveness of care
- plan how to deliver better health and care services
- prevent the spread of infectious diseases
- identify new treatments and medicines through health research
GP practices already share patient data for these purposes, but this new data collection will be more efficient and effective.
NHS Digital will not share your name or where you live. Any other data that could directly identify you, for example your NHS number, General Practice Local Patient Number, full postcode and date of birth, is replaced with unique codes which are produced by de-identification software before the data is shared with NHS Digital.
COVID-19 Vaccine Status Requests
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from:
- The NHS App which you can download from app stores
- The NHS website nhs.uk
- 119 - by requesting a paper letter
You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.
If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose more than five working days ago. It may take up to seven working days for the letter to arrive.
This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.
When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.
The NHS App
If you have a routine (non-urgent) problem you can leave a message for our GP's using Online Consult. Once you have left your message this will be viewed and appropriate action will be taken for example giving you a GP or nurse appointment.
One Health & Care
Patients in Stoke-on-Trent and Staffordshire will now have an Integrated Care Record. This will allow health professionals from all different sectors to securely and confidentially view your medical history to help them make the best decisions for your care.
Carers' Information and Support Programme
Are you a carer for someone living with dementia?
Would you like to access information and support to help you within your caring role?
The Alzheimer's Society Carers Information & Support Programme (CrISP 2) has been designed specifically for carers, family members and friends of people living with a moderate to advanced stage of dementia.
The programme consists of 3 essential sessions, each lasting 2 hours and covering the following topics:
• Understanding how dementia progresses
• Living with change as dementia progresses
• Living well as dementia progresses, including occupation and activities
Programmes are currently being delivered via zoom.
For more information or to book a place please contact Stephanie Morley on 07522 597 760 or e-mail: firstname.lastname@example.org
As you may know on the 20th of May this year the law regarding organ donation changed to an "opt-out" system. This means that everyone will be considered an organ donor unless they specifically opt-out. To register your decision or find more info please visit https://www.organdonation.nhs.uk/ or call 0300 123 23 23.
Social Prescribing Leaflet
Please see the above leaflet for information on the new social prescribing scheme. If you think it's something that could help you please speak to one of our GP's who can make a referral for you.
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19.
Community Blood Test Clinics During The COVID Outbreak
Community Blood Test Clinic Information
Please see the above leaflet for information on when you can attend for a blood test at the community clinics. PLEASE NOTE that all blood tests are now APPOINTMENT ONLY as all walk-in services are currently closed to aid with social distancing.
Easy Guide Bowel Cancer Screening
Reducing Risk Bowel Cancer Booklet
Fit Notes (Self Certifications)
Self-Certification is a way to prove that you were ill or injured and need to take time off work to recover. Not all employers ask their employees to self-certify on their return - a fit note is usually enough to prove you were unwell.
New service for patients
The NHS has introduced a new service for people who are more at risk of an unplanned hospital admission in an emergency situation and who would benefit from more tailored, active support from their GP surgery. We believe personal care planning could help improve your health and wellbeing, as well as help to reduce the risk of unplanned hospital admissions
For more information about this service please speak to your registered Doctor.